The short version
After you complete checkout for a trainer plan, your subscription starts in a pending state until the trainer accepts you.
What happens next
You complete your onboarding and payment through Stripe.
Your trainer receives your request and reviews it.
If the trainer accepts you, your plan moves forward, and your coaching relationship begins.
If the trainer does not accept you within 24 hours, your payment is automatically refunded.
Can I cancel?
Yes. Spartn allows a full refund within 24 hours of purchase. After that initial window, all past sales are final, but you can still cancel future billing. If you cancel future billing, you keep access through the end of your current paid billing period.
Why am I still waiting?
If your payment succeeded but you do not see full access yet, your trainer may still be within the approval window. This is normal while your request is pending review.
When you should follow up
If it has been close to 24 hours and you still have no update
If your trainer asked you to join, but you cannot see your request
If you were charged more than once
What to include in a support request
Your Spartn account email
The trainer's name
The time you completed checkout
A screenshot of the confirmation or pending state
This helps support confirm whether your request is still pending, already approved, or eligible for refund handling.
Tags
Spartn Team
Official updates, support guidance, and product education from Spartn.