I Bought a Program but Can't Start It

What usually causes this

When a purchased program does not start correctly, it is usually one of a few things: you are signed into the wrong account, the purchase has not finished syncing yet, or the app needs a quick refresh after checkout.

Try these steps first

1. Make sure you are signed into the same Spartn account used during checkout.

2. Open your purchased programs library and confirm the program is listed there.

3. Wait a minute and refresh the app if you just completed payment.

4. Close Spartn completely, reopen it, and try Start Program again.

5. Update the app if you are running an older build.

If you already have an active program

Starting a newly purchased program may replace the program you currently have active. If you intended to switch, that is expected. If you were trying to keep your current one active, stop and double-check before starting again.

If the program is missing after payment

• Check for a Stripe receipt or bank confirmation to confirm payment has been completed.

• Confirm the trainer name and program title match what you purchased.

• Give the library a short moment to sync if the purchase just finished.

When to contact support

If the program still does not appear or Start Program keeps failing, send support the following:

• Your Spartn account email

• The trainer name

• The program title

• The purchase time

• A screenshot of the error or the purchased program screen

That gives us enough to trace the purchase and activation path quickly.